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To contact QuuBe, do one of the following:1) 1:1 InquiryQbox ▶ click [Help] ▶ select [1:1 Inquiry] ▶ select category of your inquiry and write down the problem ▶ click [Submit]2) Live Help Qbox ▶ click [Help] ▶ select [Qoo10 Live Help] ▶ select FAQ and check if you can get solution ▶ click [Ask a Question] if you need further help ▶ You will be connected to Live Help Chatting service3) CallQbox ▶ click [Help] ▶ select [Call] ※ Call Service is available in English
To contact a seller, do one of the following:1) Go to the item page on QuuBe and click Item Q&A button. Then Qpost will be popped up. 2) If you've already made orders, go to My Orders, find the item in the list and click cart no., and click Inquiry button at side menu. Or, you can click [Qpost] at side menu of QuuBe apps. Note:Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. If you don't hear from the seller within two business days, kindly visit Help to solve the problem.
Please go to QuuBe App and reset the Q*coin wallet password accordingly.QuuBe Apps ▶ Qbox ▶ My Wallet ▶ Setting ▶ Reset Q*coin PasswordDuring this process, you will receive link by SMS to upload your identification and changed the password after QuuBe’s confirmation.And you may require for additional provide copy of bank account once your name in identification is different from Qoo10/QuuBe account name.This Reset confirmation process will take within 1 days.