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Please go to QuuBe App and reset the Q*coin wallet password accordingly.QuuBe Apps ▶ Qbox ▶ My Wallet ▶ Setting ▶ Reset Q*coin PasswordDuring this process, you will receive link by SMS to reset Q*coin Password.※ Input QuuBe Login Password. If you have used Qoo10 account to login at QuuBe, please input Qoo10 Login Password.※ If your balance exceed 150 Q*coin, QuuBe requires you to upload valid identity document to prove the owner of this wallet. If the name on document is same as customer name, the request is approved and you will receive 2nd link by SMS to reset password. It can take 1 working day. ※ Valid identity document 1) The latest month mobile bill - Mobile number in the bill must match the mobile number registered at QuuBe2) The latest utility bill and bank statement - Name in the UB must match the name in the bank statement
Q*coin is charged amount, not bought. In case of Refund, QuuBe will refund Q*coin Voucher Not used Q*coin Voucher : Cancel and refund the order (within 7 days from order date) Used Q*coin Voucher : Customers need to send charged amount to QuuBe during Refund proess
Mobile : Qbox – My Orders – Tap [Return/Exchange] button next to Qcoin Voucher order – Complete return request – Tap [See Detail] next to Q*coin voucher order – click Send Q*coin PC : My Qoo10 – Recent Orders – click [Return/Exchange] button next to Q*coin voucher order – Complete return request – Click [See Detail] next to Q*coin voucher order – click Send Q*coin