Q&A board

Q & A Lists
Item Question & Answer
2 in 1 Night Light + USB Phone Charger LED Light Bedside Lamp with QC3.0 Fast USB Charger
2 in 1 Night Light + USB Phone Charger LED Light Bedside Lamp with QC3.0 Fast USB Charger
Item Q&A
  • Question : 상품 관련 hwo****님의 문의입니다.Oct 14, 2019

    portable?

    Answer : [Re] 상품 관련 hwo****님의 문의입니다.

    Hi Dear,
    The item can be separated, is portable

  • Question : 취소/환불 관련 pae****님의 문의입니다.Aug 08, 2019

  • Question : 반품 / 교환 관련 241****님의 문의입니다Aug 09, 2019

    처음에는 잘썼는데 지금은 2개만 꽂거나 1개만 꽂아도 램프가 껐다켜지면서 충전도 껐다켜졌다 반복됩니다. 원래 품질이 이렇게 안좋은건가요?
    확인 바랍니다. 주문번호 93318171입니다.

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    Please send a video to us for reference.
    Thanks

    Question : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Plz Check it.

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    Please remove the LED light, without using LED light, and test the charging function can work or not.
    Thanks

    Question : [Re] 반품 / 교환 관련 241****님의 문의입니다

    I just tried to charge after removing LED light, but the same phenomenon repeats.

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    Might we know whether you tried to use the item in other sockets, the voltage maybe unstable.
    And we will give feedback to our technician

    Question : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Maybe there's a problem with QuickCharge socket. I need you to come up with a solution.

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    Because the warranty period was out of date, we have asked technician whether the item can be repaired.

    Question : [Re] 반품 / 교환 관련 241****님의 문의입니다

    I know that, but it's only been used for two months and it's broken. Find me a way.

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    If the fall on the ground during use or voltage instability, will cause product damage. It need to repaired by technician.

    Question : [Re] 반품 / 교환 관련 241****님의 문의입니다

    I've never had damage on a product.
    I just left it on the floor and used it.
    It is not such a problem.

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    Do you have other suitable power line and try the item?

    Question : [Re] 반품 / 교환 관련 241****님의 문의입니다

    NO. I don't have that

    Answer : [Re] 반품 / 교환 관련 241****님의 문의입니다

    Hi Dear,
    Good day
    In this case, can return the item to us and we can ask our technician repair it or after return the item to us, we can send a new one to you. But not contain freight charge

  • Question : 취소/환불 관련 pae****님의 문의입니다.Aug 05, 2019

  • Question : 반품/교환 관련 pae****님의 문의입니다.Jul 18, 2019

    주문번호는 93318932 입니다.
    빠른 처리 부탁드립니다.

    Answer : [Re] 반품/교환 관련 pae****님의 문의입니다.

    Hi Dear,
    We will arrange resend today.
    And we will arrange test before send out. Please kindly check the item after receive the item.
    Thanks

+View all Notice, FAQ, Q&A >>
👣SG PLUG Foldable Heated Foot Tub Spa Massager👣Automatic Foot Bath Knead Press Therapy Clear Damp
👣SG PLUG Foldable Heated Foot Tub Spa Massager👣Automatic Foot Bath Knead Press Therapy Clear Damp
Item Q&A
🌀Rechargeable Ceiling Fan🌀Wireless Cool Fan 8000mAh Battery Portable Fan with Timer Remote Control
🌀Rechargeable Ceiling Fan🌀Wireless Cool Fan 8000mAh Battery Portable Fan with Timer Remote Control
Item Q&A
  • Question : hyu****님의 문의입니다.Sep 07, 2019

    충전단자 고장났는데 부품받을수 있나요
    뜯어보니 pcb만 갈면 되던데

    Answer : [Re] hyu****님의 문의입니다.

    Hi Dear,
    We do not sale the accessories.

  • Question : 반품 / 교환 관련 244****님의 문의입니다Jul 26, 2019

    불량품 재발송한지가 1주일 지났는데 아직 도착안했습니다..
    송장번호 알려주시면 감사하겠습니다

    Answer : [Re] 반품 / 교환 관련 244****님의 문의입니다

    Hi Dear,
    We have arranged resend, but logistics company haven't update the tracking number.
    Please kindly check.

  • Question : 반품/교환 관련 lie****님의 문의입니다.Jul 22, 2019

  • Question : 반품/교환 관련 wes****님의 문의입니다.Jul 17, 2019

    작동안됨 동영상 확인 후 빠른 교환처리 진행해주세요

    Answer : [Re] 반품/교환 관련 wes****님의 문의입니다.

    Hi Dear,
    Thanks for your help.
    We will arrange resend a new one to you.
    Sorry for the inconvenience.

    Question : [Re] 반품/교환 관련 wes****님의 문의입니다.

    불량품은 언제 회수하나요?

    Answer : [Re] 반품/교환 관련 wes****님의 문의입니다.

    Hi Dear,
    Please help to dispose the item, not need to return it to us.
    Thanks

    Question : [Re] 반품/교환 관련 wes****님의 문의입니다.

    교환품 송장번호 알려주세요

    Answer : [Re] 반품/교환 관련 wes****님의 문의입니다.

    Hi Dear,
    We will arrange send out tomorrow,because factory haven't send the item to us.
    Sorry for the inconvenience.

  • Question : 반품/교환 관련 lie****님의 문의입니다.Jul 21, 2019

+View all Notice, FAQ, Q&A >>
🌀Summer Cool🌀Korean Neck Fan 1800mAh Portable Fan Necklace type/Handsfree fan Handheld Fan
🌀Summer Cool🌀Korean Neck Fan 1800mAh Portable Fan Necklace type/Handsfree fan Handheld Fan
Item Q&A
  • Question : 반품/교환 관련 drm****님의 문의입니다.Jul 07, 2019

    안녕하세요ㅡ White 제품과 Black,Pink 해서3개를 한꺼번에 샀었는데요. 아이에게 물어보니 White는 한번 사용하고 배터리만 넣으면 충전불이 꺼진다고 합니다. 작동은 안되구요.
    배터리만 넣으면 충전 자체가 안되는것 같은데. 배터리만 교환이 가능할까요?

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Could you please send a video to us for reference.
    Don't worry, if item cannot work, we will arrange resend/refund.
    Thanks

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Thank you for your kind.
    I attach some photos when I try to recharge.
    Please check them and let me know what can I do for fix or change it.
    Before insert the battery, The lamp(Red) is working, But When the better is placed, The lamp is turned off automatically.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Thanks for your help.
    Could you please provide your order number to us, we would like to know the batch of the fan and check whether there are some problem on them.
    Thanks

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    The Order number is 93308814. I attach a screen shot.
    Please Check it and tell me how can I use tje Neck-Fan. I ordered 3 pcs, But jus 1 pcs is out of oeder.
    I want your kind help.
    Thank you.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Please wait, we have send the video to our technician

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi~ Do you have any news from your technician?

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    We got feedback from them, need to change the battery. There are some problem on the battery.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Yes,I think so. How can you send a battery to me? or How can I change the battery?

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    If you find the interested one and purchase, we can send a free battery together with the new order to you.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Sorry, I already have 3 pcs.. Can you send a battery for me? If not I want to change it or refund it by return.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    It's almost a month since you receive and use the item, it is hard to apply return/refund.

    So we recommend that if you find interested one and purchase( anything is OK), and we can send a free battery to you.

    Hope your kindly understanding.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi, I started this communication when I heard about it from my son. He just 9 years old. He didn't tell me the white one is out of order.
    I understand about your mention. But think about it, I paid for the product, It is out of order after just 1 time use. Do I need to pay for your support?
    I think It is un-fair. But for your proacrived answers , I really thank you.
    Let me know, What can you do for me? My son really want to use white one.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    When I searching items that you sell.
    But I didn't find items that I want yet. Sorry for that.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Even if we believe that it is out of order after just 1 time use , it is hard to apply resend/refund to our manager, because it's almost a month.
    Would you like to accept ∯2 refund.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Thank you for your answer. To be honest, I don't want refund it , I just want to use it again. To get solution, I took pictures and took movie clips.... and I did many thinks... If you are in considering ∯2 Refund, Can you send a battery for free to me by using cheapest delivery company ??
    In KOREA, I can't buy the same bettery. The reason is why I'm asking to you for sending a bettery.
    If you know how Icanget the same bettery in KOREA, Please let me know, I will do it.
    I really thank you for your kind.
    Have a good day.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    From China to Korea, there is one delivery company, and all of our order are shipped by them. But they do not allow send a battery separately

    The reason is why we ask if you have any item purchased.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi, Sorry for delay. I did not konw the rule.
    Unfortunately, I don't have any list for buying yet from your store. So If it is possible, could you refund ∯2 to me? When I need more nevk Fan, I will buy them from you. Because My kids like your goods.
    Another 2 Fans are good condition. Thank you for your help and support. I hope my movies are helpful to develop your baterry problems. Have a good day~

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi, Sorry for delay. I did not konw the rule.
    Unfortunately, I don't have any list for buying yet from your store. So If it is possible, could you refund ∯2 to me? When I need more nevk Fan, I will buy them from you. Because My kids like your goods.
    Another 2 Fans are good condition. Thank you for your help and support. I hope my movies are helpful to develop your baterry problems. Have a good day~

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Thanks for your help. We will arrange refund soon.
    Any doubt, pls feel free to contact us.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    hello, Do you have any news for your last answer?
    Thanks~

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Thanks for your help. We will arrange refund soon.
    Any doubt, pls feel free to contact us.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    You told a same comment 10days before. Qhen is the day for refund? :)

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    Sorry, because Qoo10 administrator always auto-response, we miss your message.
    We have asked accounting department arrange refund.
    Sorry for inconvenience.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi, It's already passed 10days after you answered.
    Can you let me know when can I refund that you promised? I don't want to wait more time for that.
    Thanks.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    We have asked them whether they have arranged refund or not.
    Sorry for inconvenience.

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    It is too small money as you know. But your promise is a promise. If not I will ask to QUEBE about refund by return your product. It was initial problem.
    I found another problems in pink one (Left Fax can't Fixed ). It is assemble problem I think. But I will not ask any services for that. But please keep your promise as soon as possible. Thanks.

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    We received reply from colleague, they have arranged refund, pls kindly check.
    Thanks

    Question : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Thank ypu for your answer. But it didn't refuned yet. Could you check it again?

    Answer : [Re] 반품/교환 관련 drm****님의 문의입니다.

    Hi Dear,
    We have double checked our transaction record, we have arranged refund, pls kindly check.

  • Question : 상품 관련 kri****님의 문의입니다.Jun 26, 2019

    정상작동하는것 같더니 본체에 파란불이 계속 켜져있어서

    안써도 방전이 됩니다. 판매자분의 조치가 필요합니다.

    Answer : [Re] 상품 관련 kri****님의 문의입니다.

    Hi Dear,
    Please send a vide to us for reference.
    Thanks

    Question : [Re] 상품 관련 kri****님의 문의입니다.

    It's not charging and it's not working.

    Answer : [Re] 상품 관련 kri****님의 문의입니다.

    Hi Dear,
    Thanks for your help.
    The item might be damaged during shipping, because we have tested all the item before send out.
    Would you like to accept refund?
    Sorry for the inconvenience.

    Question : [Re] 상품 관련 kri****님의 문의입니다.

    You can send me a new product or refund it.

    Answer : [Re] 상품 관련 kri****님의 문의입니다.

    Hi Dear,
    We will arrange next Monday.
    Thanks

    Question : [Re] 상품 관련 kri****님의 문의입니다.

    yes. thanks.

    Answer : [Re] 상품 관련 kri****님의 문의입니다.

    That is what we should do.

  • Question : 반품 / 교환 관련 244****님의 문의입니다Jun 26, 2019

    물건을 받았는데 전원켜지지 않고 충전해도 충전도 안됩니다.

    Answer : [Re] 반품 / 교환 관련 244****님의 문의입니다

    Hi Dear,
    Could you please help to send a video to us for reference.
    Thanks

  • Question : 배송 관련 pk1****님의 문의입니다.Jun 14, 2019

    6월 7일 주문했는데 배송이 안뜨네요 확인부탁드립니다

    Answer : [Re] 배송 관련 pk1****님의 문의입니다.

    Hi Dear,

    Could you inform the order number, we will check and reply soonest.

    주문 번호를 알려주십시오.
    우리는 곧 확인하고 회신 할 것입니다.

  • Question : 배송 관련 rcp****님의 문의입니다.Jun 13, 2019

    6월6일에 주문했어요.위치추적도 안되는데,언제 도착하는건가요?

    Answer : [Re] 배송 관련 rcp****님의 문의입니다.

    Hi Dear,
    Sorry for this case happen. Because the package was lost during shipment, we need to arrange resend, and we have arranged resend yesterday.
    Sorry for the inconvenience.

+View all Notice, FAQ, Q&A >>
⚡9 Vibrating Motors⚡ Electric Massager Mat Therapy Heating Massage Mattress Pad Full Body Massager
⚡9 Vibrating Motors⚡ Electric Massager Mat Therapy Heating Massage Mattress Pad Full Body Massager
Item Q&A
  • Question : Inquiry for the item from Dzi****Aug 14, 2019

    I amm interested to buy 2 pcs.

    Would like to know how strong is the vibration at the strongest level.

    The temperature of the heat how strong is the highest level.

    Thank you

    Answer : [Re] Inquiry for the item from Dzi****

    Dear customer, we will check and let you know . it will take few more days to check. thank you.

Air Purifier + Bladeless Fan + Mosquito Killer Lamp 3 in 1 Multifunction Purifier Fan Air Circulator
Air Purifier + Bladeless Fan + Mosquito Killer Lamp 3 in 1 Multifunction Purifier Fan Air Circulator
Item Q&A
  • Question : 상품 관련 jeo****님의 문의입니다.Jul 16, 2019

    작동했을 때 소리는 어느정도 나는지요? 조용한가요? 아니면 팬돌아가는 소리가 시끄러운가요?

    Answer : [Re] 상품 관련 jeo****님의 문의입니다.

    Hi Dear,
    Could you please send a video to us for reference.
    Thanks

    Question : [Re] 상품 관련 jeo****님의 문의입니다.

    How much sound does it make when it's working? Is it quiet, or is it noisy?

    Answer : [Re] 상품 관련 jeo****님의 문의입니다.

    Hi Dear,
    The noisy about 60db when working.

Rechargeable Air Conditioner Fan Air Cooler Portable Fan 3 Level Adjustment Cooling Fan
Rechargeable Air Conditioner Fan Air Cooler Portable Fan 3 Level Adjustment Cooling Fan
Item Q&A
  • Question : Inquiry for the item from miy****Jul 11, 2019

    Hi, may I know how long is the charging time?

    Answer : [Re] Inquiry for the item from miy****

    Hi Dear,
    About 3-4 hours.

    Question : [Re] Inquiry for the item from miy****

    I'm charging it for about 5 hours already but the red light is still appear

    Answer : [Re] Inquiry for the item from miy****

    Hi Dear,
    3-4 hours is the numerical value which the item is not completely drained.

    According to the theory, charge 100mAh battery need 1 hours, our item is 1500mAh, so need more time

    Question : [Re] Inquiry for the item from miy****

    Charged it almost one full day and the red light still there

    Answer : [Re] Inquiry for the item from miy****

    Hi Dear,
    We have arranged refund, pls kindly check your account.
    Thanks

Electric Massager Wireless Neck Shoulder Massage Intelligent Massager Solve Neck and Shoulder Pain
Electric Massager Wireless Neck Shoulder Massage Intelligent Massager Solve Neck and Shoulder Pain
Item Q&A
  • Question : 상품 관련 lsh****님의 문의입니다.Jun 21, 2019

    i want buy it 33qcoin.

    Answer : [Re] 상품 관련 lsh****님의 문의입니다.

    Hi Dear,
    We have set the coupon, after coupon, only 34qcoin
    Welcome to order~

无线充电器+ USB充电器2合1适用于手机LED灯MP3 MP4风扇移动电源充电
无线充电器+ USB充电器2合1适用于手机LED灯MP3 MP4风扇移动电源充电
Item Q&A
  • Question : Inquiry for the item from mon****May 10, 2019

    The wireless charger is 20W ?

    Answer : [Re] Inquiry for the item from mon****

    10W

    Question : [Re] Inquiry for the item from mon****

    Got 20 W one ?

    Answer : [Re] Inquiry for the item from mon****

    No.

Sterilizer UV Ozone Sterilization Underwear Baby Clothes Towel Disinfection Bacteria Acarid Killer
Sterilizer UV Ozone Sterilization Underwear Baby Clothes Towel Disinfection Bacteria Acarid Killer
Item Q&A
  • Question : 来自cla****会员的商品咨询。May 07, 2019

    尺寸有多大?

    Answer : [Re] 来自cla****会员的商品咨询。

    您好,
    尺寸:长宽高分别为35*27*19cm
    重量为1.6kg
    如有其他疑问,欢迎随时联系我们😁

  • Question : 来自cla****会员的商品咨询。May 07, 2019

    I did not manage to find the brand from display pic. Can pls advise?

    Answer : [Re] 来自cla****会员的商品咨询。

    Ok, just saw the brand. Thank you

    Question : [Re] 来自cla****会员的商品咨询。

    Ok, just saw the brand. Thank you

    Answer : [Re] 来自cla****会员的商品咨询。

    You're welcome, that is what we should do.
    Thanks

  • Question : 来自cla****会员的商品咨询。May 07, 2019

    Hi, what brand is this sterilizer? Any global warranty?

    Answer : [Re] 来自cla****会员的商品咨询。

    Hi Dear,
    Please see the attached picture, is the brand of this sterilizer
    Warranty : Non-artificial damage-1 month replacement

Adjustable Airtight Container Push Down Bottle Kitchen Storage Jars Save Space Keep Food Fresh
Adjustable Airtight Container Push Down Bottle Kitchen Storage Jars Save Space Keep Food Fresh
Item Q&A
  • Question : Inquiry for the item from kit****Apr 12, 2019

    Hi seller, qty total is three or one? Thanks

    Answer : [Re] Inquiry for the item from kit****

    Hi Dear,
    Qty total is 3
    Welcome to order~
    Any doubt, pls feel free to contact us.

  • Question : Inquiry for the item from kwy****Apr 12, 2019

    The option of plus one pc is one set or one extra container for an additional 6.5

    Answer : [Re] Inquiry for the item from kwy****

    Hi Dear,
    Add option is 6.5/pc, not one set, pls kindly noted.
    Any doubt, pls feel free to contact us.

🔥New Arrival🔥Playable Phone Case+36 Classic Games🔥Sup X Game Box Retro Game Console Emulator
🔥New Arrival🔥Playable Phone Case+36 Classic Games🔥Sup X Game Box Retro Game Console Emulator
Item Q&A
  • Question : 상품 관련 242****님의 문의입니다Mar 22, 2019

  • Question : 상품 관련 ste****님의 문의입니다Mar 11, 2019

    This item is no longer available?
    I cannot put the item into the cart.

    Answer : [Re] 상품 관련 ste****님의 문의입니다

    Hi Dear,
    Please place order in this link, or search 640378116 on Qoo10
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=640378116

    Any doubt, pls feel free to contact us.

    Question : [Re] 상품 관련 ste****님의 문의입니다

    Hi Seller, thanks for the reply.
    Does it have super mario 1?

    Answer : [Re] 상품 관련 ste****님의 문의입니다

    And that link is for Iphones only..
    Any listing for Galaxy S9?

    Question : [Re] 상품 관련 ste****님의 문의입니다

    Hi Dear,
    We have updated the listing, please see in this new listing, or search 648874548

    https://www.quube.xyz/GMKT.INC/Goods/Goods.aspx?goodscode=648874548

    Any doubt, pls feel free to contact us.

    Thanks.

    Answer : [Re] 상품 관련 ste****님의 문의입니다

    Thank you for your quick reply.
    I have just made a purchase and looking forward to receiving it soon!

    Question : [Re] 상품 관련 ste****님의 문의입니다

    Hi Dear,
    Thanks for your order.
    We will arrange send out soon.
    Any doubt, pls feel free to contact us.

    Answer : [Re] 상품 관련 ste****님의 문의입니다

    How come my item is still not shipped out??

    Question : [Re] 상품 관련 ste****님의 문의입니다

    Hi Dear,
    We have send out the item, but the warehouse haven't scaned the package, so there are not update on the tracking information. We will ask them delivery qucikly.
    Sorry for the inconvenience.